Getting started
Understand CanPay, eligibility, sign-up, verification and application review.
5 articlesHow can we help?
Clear guidance for shoppers, customers, merchants and integration teams—from first application to final payment.
40 reviewed articles · No private account data
Find the right starting point
Shopping & credit
Find merchants, shop online or in store, choose a plan and understand available credit.
5 articlesPayments & instalments
Payment schedules, supported payment flows, direct debit, due dates and troubleshooting.
6 articlesOrders, returns & refunds
Track orders, understand status changes and resolve returns or merchant disputes.
3 articlesAccount, privacy & security
Manage your profile, password, security settings, notifications and personal data.
6 articlesReferrals & rewards
Share or apply a referral code and understand when referral rewards qualify.
2 articlesFor merchants
Merchant onboarding, catalogue and order management, settlements and integrations.
5 articlesCompany & resources
Public information, planning tools, brand downloads, stories, research and careers.
4 articlesSupport & policies
Contact support, open a ticket, protect sensitive information and find legal documents.
4 articlesAnswers people need most
These articles cover the highest-impact steps and the issues most likely to need clarification.
CanPay lets approved customers buy from participating Ghanaian merchants and repay through a scheduled instalment plan.
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Customer and merchant applicants must meet identity, age, contact and financial or business verification requirements.
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Sign up in the CanPay app as a customer or merchant, verify your phone and complete the correct application path.
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The customer onboarding flow verifies your phone, personal identity, employment, income and financial details before submission.
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Learn what saved, submitted, under review, approved and declined states mean and what to do next.
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Browse active merchants by category, location or product and open a merchant page to see current offerings.
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Add products from one merchant, review the order breakdown and complete the first instalment through an available gateway.
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CanPay offers weekly, bi-weekly and monthly four-instalment schedules, with the exact cost disclosed before confirmation.
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Still need help with your account?
For application decisions, fraud, payment disputes, refunds or account-specific changes, contact the support team.