Customer eligibility
A customer applicant should be able to meet the following requirements:
- Be at least 18 years old and legally able to enter an agreement.
- Use an active Ghanaian phone number and a valid email address.
- Provide a valid Ghana Card and complete identity verification.
- Provide a locatable residential address and proof of address when requested.
- Provide employment, income and financial details needed for affordability review.
- Have a supported mobile money account; bank details may also be supplied during financial onboarding.
Merchant eligibility
A merchant applicant completes identity, business and financial checks. The application asks for registered business information, service category, business contact and address details, supported selling channels, proof of business address, registration documents and settlement information.
Approval is individual
CanPay reviews submitted information before activation. Meeting the basic requirements does not guarantee approval, a particular credit limit or permission to place every order.
Important: Never send identity documents, card details, a mobile money PIN or a password through public chat or email unless an authorised CanPay workflow specifically requests the appropriate document.
eligibility18 yearsGhana CardincomeGhana residentmerchant eligibility