Understand your application status

Common states

• In progress or saved: one or more required sections still need completion.
• Submitted: CanPay has received the completed application. You can view it, but normally cannot edit it while it is awaiting review.
• Under review with comments: review feedback is available for specific tabs. Correct those sections and submit again.
• Approved: the account can be activated for its authorised customer or merchant functions.
• Declined: the application cannot be edited or resubmitted from the standard flow. Contact support if you believe the decision is based on incorrect information.

What support can and cannot do

Support can explain the displayed status, help with technical submission problems and route a documented error for review. A chatbot must not predict approval, invent a review timeline, change a decision or promise a credit limit.