Complete a customer application

Application sequence

1. Verify the phone number using the one-time code sent to your registered phone.
2. Complete personal details: date of birth, gender, contact details, residential address and Ghana Card information. Upload the requested ID views and proof of address.
3. Complete employment details: employment status, occupation, employer, monthly income, pay cycle and proof of income. Additional proof of employment can be included.
4. Complete financial details. Select and validate a mobile money provider and number. Add bank and branch details when applicable.
5. Review the application, accept the terms and submit it for review.

Identity checks

The Ghana Card number and supplied identity details are validated. Images should be current, readable, uncropped and free from glare. Names and dates should match the identity record. A failed validation should be corrected in the application; persistent identity mismatches require support review.

Saving and resuming

Completed sections are stored so you can return to the next incomplete step. A submitted application normally becomes read-only while it is pending review. If a reviewer returns specific sections for correction, only follow the comments shown and resubmit.