Open and manage a support ticket
Authenticated customers and merchants can create categorised tickets, read replies and continue the conversation.
1 min readSupport & policies
Contact support, open a ticket, protect sensitive information and find legal documents.
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Contact CanPay support
Use the in-app ticket channel for traceable account help, or contact CanPay through the published phone, email and website details.
1 min readLegal documents and customer responsibilities
The Terms, Privacy Policy and Instalment Agreement govern use of CanPay under Ghanaian law.
1 min readStay safe when using support or chat
Know what CanPay Support can ask for, what it cannot do and when a conversation must move to a human agent.
1 min readStill need help with your account?
For application decisions, fraud, payment disputes, refunds or account-specific changes, contact the support team.