Official channels
- In-app or portal support ticket: best for account, order and payment cases because the conversation remains attached to your account. Requires an existing CanPay account.
- Website contact form at canpaybnpl.com/contact-us: the option for a visitor without a CanPay account, or for a general enquiry that is not tied to an existing order or ticket.
- Phone: +233 25 612 8486.
- Email: info@canpaybnpl.com or canpaybnpl@gmail.com.
- Location: Accra, Ghana.
Cases that need a human
- Application decisions, identity mismatches or account ownership recovery.
- Fraud, unauthorised activity, account suspension or reinstatement.
- Payment disputes, duplicate charges, reversals and balance corrections.
- Refund processing, merchant disputes and legal or privacy-rights requests.
- Credit-limit review or any action that changes a customer’s financial account.
What to include
Give your name, registered contact channel and the relevant CanPay reference. Explain the issue clearly without sending a password, PIN, OTP, full card number or CVV. Never rely on contact details sent by an unknown social-media account.
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