Order status and tracking
Order history separates payment status from merchant fulfilment stages such as pending, accepted, preparing, ready and completed.
1 min readOrders, returns & refunds
Track orders, understand status changes and resolve returns or merchant disputes.
3 articles
Cancel an order, return an item or request a refund
The merchant decides return eligibility and initiates approved refunds; CanPay then adjusts the financed balance.
1 min readResolve a merchant, product or delivery dispute
Product quality, safety, legality, availability and delivery are merchant responsibilities, while CanPay can review the payment record.
1 min readStill need help with your account?
For application decisions, fraud, payment disputes, refunds or account-specific changes, contact the support team.