Read your payment schedule
Each order records the instalment sequence, amount due, due date, status, penalties and remaining balance.
1 min readPayments & instalments
Payment schedules, supported payment flows, direct debit, due dates and troubleshooting.
6 articles
Make an instalment payment
Open an unpaid instalment, verify the total due, use an active gateway and wait for CanPay to verify the result.
1 min readAuthorise mobile money direct debit
An approved customer must authorise a supported mobile money wallet before placing a BNPL order.
1 min readLate or missed instalments
Overdue instalments can accrue a penalty and prevent new orders until the overdue balance is settled.
1 min readPayment pending, failed or charged twice
Use the payment reference and account history to avoid duplicate attempts and give support what it needs to investigate.
1 min readPay off an instalment early or clear your balance sooner
You can pay any unpaid instalment ahead of its due date at no extra cost, one instalment at a time.
1 min readStill need help with your account?
For application decisions, fraud, payment disputes, refunds or account-specific changes, contact the support team.