What happens after the due date
An unpaid instalment whose due date has passed is marked overdue. The system can add a late penalty, and the payment screen charges the penalty-inclusive total. An overdue balance blocks new orders until it is resolved.
What to do
- Open the overdue instalment and review the current amount due, including any penalty.
- Pay through the gateway offered in the app and wait for verification.
- If you cannot pay or believe the due date, penalty or status is wrong, open a support ticket before attempting another purchase.
- Keep payment reminders and due-date alerts enabled in account settings.
Serious or repeated non-payment
The legal documents allow CanPay to suspend or terminate access for non-payment and pursue recovery steps. Support can discuss an account-specific problem, but a chatbot cannot waive a charge, change a due date or promise a recovery outcome.
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