Sign in or reset your password
Use your registered Ghanaian phone number or email, and recover access with the one-time reset code.
1 min readAccount, privacy & security
Manage your profile, password, security settings, notifications and personal data.
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Update your profile and notification settings
Manage permitted profile fields and choose payment reminders, due-date alerts and promotions.
1 min readTurn two-factor authentication on or off
Two-factor authentication adds a four-digit phone verification step to mobile sign-in.
1 min readDeactivate your CanPay account
You can deactivate only after clearing outstanding BNPL balances, and the action revokes active app sessions.
1 min readHow CanPay handles personal data
CanPay collects identity, contact, financial, transaction and device information to provide and secure its services.
1 min readReport fraud or unauthorised activity
Secure your credentials and contact human support immediately about an unknown login, order, mandate or payment.
1 min readStill need help with your account?
For application decisions, fraud, payment disputes, refunds or account-specific changes, contact the support team.