Credit limit and available credit

Three different figures

• Credit limit: the approved ceiling assigned to the account.
• Credit used: the portion currently tied to outstanding repayment obligations.
• Credit available: the amount presently available for a new eligible purchase.

Why checkout may still decline

Seeing a credit limit does not guarantee an order. CanPay also checks available credit, overdue instalments, direct-debit authorisation, account activation, the minimum order amount and account or merchant restrictions. The exact blocking message in checkout identifies the next step.

If credit is insufficient

A few options can help a purchase fit within your available credit:

• Choose a lower-value order, or remove items so the financed amount fits your available credit.
• Pay part of the price directly to the merchant outside CanPay so only the remaining balance needs financing, if the merchant can accept a split payment.
• Clear eligible outstanding payments and wait for your account figures to refresh.
• Ask support to review a credit-limit concern. A consistent on-time repayment history can support a higher limit over time.