Catalogue management
Use Products & Services in the merchant portal to add or edit the items customers can browse. Keep names, descriptions, images, prices and availability accurate. A misleading or unavailable listing creates checkout and fulfilment disputes.
Order operations
Use the Orders area to review the customer order, amount and current payment information before fulfilment. Update the order through the supported pending, accepted, preparing, ready and completed stages so the customer sees accurate tracking.
Customer data
Use customer and payment information only to fulfil the transaction and meet authorised support or legal needs. Do not request a customer’s password, mobile money PIN, card security code or OTP.
merchant portalproduct catalogueordersinventoryfulfilment